Complimentary shipping on orders over $350  ·  Free returns within 30 days
GRANCIS

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Client Care & Policies

Shipping, Returns & Care

Complimentary Delivery Over $350 • 30-Day Returns • Lifetime Guarantee

1. Shipping Policies & Global Delivery

Grancis dispatches all orders directly from our private atelier in Fontana, California via trusted premium couriers (DHL Express and FedEx Priority). Each parcel is prepared with archival wrapping, enclosed in protective dust bags, and fully insured throughout transit.

Service Level Destination Delivery Window Shipping Fee
Complimentary Standard Continental United States 2 – 4 Business Days Free on orders over $350 ($15 under)
FedEx Priority Overnight Continental United States 1 Business Day $45.00 Flat Rate
International White Glove Canada, UK, Europe, Asia, Australia 3 – 6 Business Days $55.00 (Duties Pre-Paid / DDP)

2. 30-Day Complimentary Returns & Exchanges

We take immense pride in the craftsmanship of every garment and leather good. Should a silhouette or size not fulfill your expectations, we offer complimentary returns and size exchanges within 30 days of delivery receipt.

3. The Grancis Lifetime Craftsmanship Guarantee

Every leather bag, belt, and wallet bearing the Grancis hallmark carries our Lifetime Craftsmanship Guarantee. Should any structural seam, solid brass buckle, or zipper fail due to a defect in craftsmanship at any point during its natural lifespan, our Fontana atelier will repair or restore the object free of charge.

4. Comprehensive Sizing Guides

Our tailoring adheres to classical European structured sizing with comfortable ease. If you find yourself between sizes, we recommend selecting the larger size for a relaxed drape or reaching out to our concierge for bespoke sizing guidance.

Outerwear & Peacoats (Men & Women)

Size US / UK Chest (in) EU Chest (cm) Sleeve Length (in)
Small (36)36 – 3891 – 9633.5
Medium (38)38 – 4096 – 10134.5
Large (40)40 – 42101 – 10735.5
X-Large (42)42 – 44107 – 11236.5

Silk Blouses & Knitwear (Women)

Size Bust (in) Waist (in) Hip (in)
XS (0 - 2)31 – 3324 – 2634 – 36
S (4 - 6)33 – 3526 – 2836 – 38
M (8 - 10)35 – 3728 – 3038 – 40
L (12 - 14)37 – 4030 – 3340 – 43

5. Leather Care & Maintenance Recommendations

Our vegetable-tanned full-grain leathers do not require heavy synthetic protectants. Over months of handling, natural oils from your palms will cultivate an incomparable luster. To care for your leather goods:

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